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AXIS Q1604-E Network Camera
Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem
should be to check the current rmware version. The latest version may contain a correction that xes your particular problem. The
current rmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrading the Firmware
When you upgrade the Axis product with the latest rmware from Axis website, the product receives the latest functionality available.
Always read the upgrade instructions and release notes available with each new release, before upgrading the rmware.
To upgrade, follow these instructions:
1. Save the rmware le to your computer. The latest version of the rmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the product’s web pages.
3. Under Upgrade Server, click Browse and locate the le on your computer. Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Note
Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
Precongured and customized settings are saved when the rmware is upgraded (providing the features are available in the
new rmware) although this is not guaranteed by Axis Communications AB.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
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