Free peace of mind,
direct from Panasonic
NO EXTRA COST
1-year limited warranty
: parts, labor, and toll-free
Free overnight replacement
and repair program
Proof of Purchase
Panasonic FAX ADVANTAGE PROGRAM
Panasonic Consumer Electronics
Company, Division of Matsushita
Electric Corporation of America
One Panasonic Way,
Secaucus, New Jersey 07094
Panasonic Sales Company,
Division of Matsushita Electric of
Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina,
Puerto Rico 00985
The Panasonic Fax Advantage Consumer Service Program.
Panasonic knows that if your fax machine is not up and running,
neither is your business. That’s why we created the Panasonic
Fax Advantage Program. Included at no extra cost with the
purchase of a new and unused Panasonic Fax Machine, the Fax
Advantage Program can provide a free replacement unit
overnight if your original unit is in need of repair.
Here’s how it works:
1. If you have a problem with your fax that you purchased new
and unused while it is covered by the period of limited
, call our toll-free help-line at 1-800-HELP-FAX
2. Talk to one of our technical experts to diagnose your problem
over the phone.
3. If repairs are necessary and you are entitled to service under
the terms and conditions of the limited warranty
, we will send
a refurbished replacement unit to you by UPS overnight
A second option available under our limited warranty is to mail-in
or carry-in your fax to one of our Regional Service centers, where
the unit will be repaired and returned to you.
If you choose to receive a replacement unit under the Fax
Advantage Program, Panasonic will provide a replacement unit
which will be completely refurbished, quality-tested by Panasonic
technicians and individually hand-inspected before it is shipped
to you. You will keep the replacement unit and send the original
unit to us in the replacement unit’s box. UPS will pick up the unit
at no charge to you, should it be determined that you are entitled
to warranty service. A proof-of-purchase must be included with
the returned product. Any unit that is replaced by Panasonic and
not shipped with proper proof-of-purchase by you will be subject
to a minimum $100.00 charge. The original unit must be properly
packaged in the same manner as the replacement unit, utilizing
the packing materials provided. Damage due to improper or
inadequate packing will be charged to you as an out-of-warranty
If our 1-800-HELP-FAX technicians determine that your unit
may be an “out-of-box failure”
, we will attempt to provide you
with a factory-new replacement unit
. You must ship a copy of
your receipt with your original unit to verify that you purchased
the unit within 10 days prior to your 1-800-HELP-FAX call.
You must give our technicians a valid credit card number
(Discover, VISA, Master Card, or American Express/Optima).
Product that is not returned to Panasonic by 10 business days
after shipment of the replacement product will be charged to
your credit card account at Panasonic’s Suggested Retail Price
(see dealer for details). If your original unit is not eligible for
warranty service, your card will be charged for the non-warranty
repair of the unit at Panasonic’s current rate for parts and labor
and for any shipping charges associated with this program. If
you do not wish to pay out-of-warranty repair costs, you will be
responsible for returning the replacement unit to Panasonic and
for paying all shipping charges associated with this program
including the overnight delivery of the replacement product to
you, shipment of the problem unit to Panasonic, shipment of
the replacement unit back to Panasonic and the return of your
original unit back to you. Credit status will be verified prior to
sending the replacement product.
1. See dealer for limited warranty details.
2. After the fax advantage program, contact our Continued
Services Technical Support Line at 1-900-555-PANA (1-900-
555-7262), for fee based technical support.
3. Replacement unit is refurbished.
4. Replacement program is only available in the 50 United
States and is subject to termination at any time without
5. “Out-of-box failure” is an inoperable unit that was purchased
no more than 10 days prior to your 1-800-HELP-FAX call,
and would otherwise qualify for warranty service under the
terms and conditions of the limited warranty.
6. Panasonic reserves the right to send a refurbished unit.
FL511.book Page 80 Thursday, April 17, 2003 1:42 PM