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18
Troubleshooting
Troubleshooting
When I press
ON/OFF on the
headset, the
handset lifter
is lifted, but
the call is not
connected or I
do not hear a
dial tone.
• First try all the suggestions above.
• When using the handset lifter, make sure
LIFTER MODE is selected on the headset
base and the telephone line cord is
connected to the telephone line jack on the
back of the corded phone.
• The handset lifter may not be lifted high
enough to release the switch hook. Try to
adjust the height of the handset lifter by
sliding the lifter arm height control up or
down until it reaches the desired angle.
Adjust the switch hook presser so that the
switch hook is released when the lifter arm
raises.
• If you connect the telephone line cord to the
TEL WALL JACK on the headset base while
LIFTER MODE is selected, then you cannot
make a call.
• You should adjust the lifter audio first. During
a call, slide the LIFTER AUDIO ADJUST on
the side of the headset base from A to G
until you obtain good sound quality.
• If the previous suggestions don’t work,
disconnect the telephone base from the
telephone jack and connect a different
phone. If there is no dial tone on that phone
either, the problem is in your wiring or
local service. Contact your local telephone
company.
• Your line cord might be malfunctioning. Try
installing a new line cord.